At Residential Mortgage Relief, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information—including when you opt in to receive SMS/text message updates.

What Personal Information We Collect

When you engage with our website or services, we may collect:

• Full name

• Phone number

• Email address

• Property address

• Loan and mortgage details (if applicable)

• IP address and browser/device information

• SMS consent details (date, method of opt-in)

How We Use Your Information

We use the information we collect to:

• Evaluate your eligibility for mortgage relief services

• Communicate with you about your application or inquiry

• Provide updates, appointment reminders, or customer service via SMS (if opted in)

• Improve our website and services

• Meet legal and compliance obligations

Information Sharing Policy

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share your data only with:

• Internal team members who help deliver our services

• Trusted third-party vendors who assist with secure processing, under confidentiality obligations

Note: SMS consent is not shared with third parties or affiliates for marketing purposes.

SMS Consent

If you opt in to receive text messages from us, your number will only be used to send messages directly related to your mortgage relief application or account. You can opt in via:

• Our online forms

• Phone consultation

• Written or digital request

You may opt out at any time by replying STOP.

A link to this Privacy Policy is included in the footer of every page and next to all forms where SMS consent is requested.

Access & Contact

To access, update, or delete your personal information, contact us:

Email: clientcare@residentialmortgagerelief.com
Phone: (877) 940-4461
Mailing Address: 16501 Ventura Blvd., Suite 400, Encino, California, 91436, USA

SMS Terms & Conditions

Effective Date: August 1, 2025

By subscribing to SMS updates from Residential Mortgage Relief, you agree to receive messages from us under the terms outlined below.

Types of SMS Messages You May Receive

If you opt in, you may receive:

• Updates about your mortgage relief status

• Appointment reminders or confirmations

• Customer service follow-ups

• Requests for documents or billing reminders

Message Frequency

Message frequency may vary depending on your interaction with our team. You may receive up to 3 messages per week.

Message & Data Rates

Standard message and data rates may apply, based on your mobile carrier and plan. We are not responsible for these charges.

How to Opt In

You can opt in through:

• Checking the SMS consent box on our web forms

• Providing verbal consent during a phone consultation

• Emailing or submitting written consent

How to Opt Out

You can opt out of SMS communications anytime:

• Reply STOP to any message

• Contact us directly:

Email: clientcare@residentialmortgagerelief.com
Phone: (877) 940-4461

Help and Support

If you need assistance with our SMS service:

• Reply HELP to any SMS

• Or contact us through the channels below:

Email: clientcare@residentialmortgagerelief.com
Phone: (877) 940-4461
Visit: residentialmortgagerelief.com for more information

Standard Messaging Disclosures

• Message and data rates may apply

• Message frequency may vary

• You can opt out anytime by replying STOP

• For help, reply HELP or visit our Privacy Policy and Terms & Conditions pages